Privacy policy

Privacy Policy

Effective Date: February 7, 2026

This Privacy Policy describes how Crishome Essentials (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from www.crishomeessentials.co.ke.

1. COLLECTION OF PERSONAL INFORMATION

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases.

  • Device Information: Collected automatically via cookies, log files, and web beacons (e.g., IP address, time zone, browser version).

  • Order Information: Collected from you to fulfill our contract (e.g., name, billing address, shipping address, payment information, email address, and phone number).

2. HOW WE USE YOUR PERSONAL INFORMATION

We use your personal information to provide our services to you, which includes:

  • Offering products for sale and processing payments.

  • Shipping and fulfillment of your orders.

  • Keeping you informed of new products, services, and offers (where consented).

  • Screening orders for potential risk or fraud.

3. SHARING PERSONAL INFORMATION

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

  • Shopify: We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

  • Courier Partners: We share your contact and delivery details with local couriers (e.g., G4S, Wells Fargo) to ensure your items reach you.

  • Legal Compliance: We may share your information to comply with applicable laws and regulations in Kenya.

4. BEHAVIORAL ADVERTISING

As a data-driven business, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. This includes:

  • Google Analytics: To help us understand how our customers use the Site.

  • Meta/Facebook Pixel: To serve relevant ads on social media platforms based on your browsing behavior.

5. YOUR RIGHTS (Kenya Data Protection Act)

In accordance with the Kenya Data Protection Act, you have the right to:

  • Access the personal information we hold about you.

  • Request that your personal information be corrected, updated, or deleted.

  • Object to the processing of your data for direct marketing purposes.

If you would like to exercise these rights, please contact us through the contact information below.

6. COOKIES

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use cookies to improve your browsing experience and to provide our services. You can control and manage cookies through your browser settings.

7. DATA RETENTION

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information.

8. CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at:

  • Email: sales@crishomeessentials.co.ke

  • Phone: 0791 303 000

  • Address: Tsavo Road, White Angle House, 3rd Floor, Shop 129B, Nairobi, Kenya.